Project Requirement Analysis & Collection

• Collaborate directly with stakeholders or clients to gather, analyze, and clarify project requirements.
• Apply analysis techniques such as process mapping and data modeling to break down complex requirements.
• Identify and analyze business rules, constraints, and dependencies.
• Translate business needs into detailed technical specifications for the development team.
• Evaluate the feasibility of requirements from technical, business, and client perspectives.
• Propose optimized solutions based on customer needs and technical capabilities.

Project & Documentation Management

• Develop and maintain requirement documents, functional specifications, and technical documentation.
• Create and manage user stories, use cases, BRD (Business Requirements Document), FRS (Functional Requirements Specification), and SRS (System Requirements Specification).
• Establish and manage requirement change control processes and version control for documentation.
• Define test cases and acceptance criteria for each requirement.
• Track and report project progress, ensuring timelines and milestones are met.

Product Design & Analysis

• Create wireframes, user flows, sitemaps, information architecture, and mockups to visualize product features.
• Conduct competitive analysis and market research.
• Recommend industry best practices to improve product design and functionality.
• Contribute ideas and insights for product development.
• Ensure that non-functional requirements are addressed, including performance, security, scalability, and maintainability.

Cross-functional Collaboration

• Product Owners to align with product vision.
• Developers to clarify technical requirements.
• QA/QC teams to define test scenarios.
• Product Designers to optimize user experience.

Communication & Collaboration

• Coordinate communication between project stakeholders, including clients, development teams, and management.
• Organize and facilitate regular client meetings.
• Present proposals and project updates to clients and stakeholders.
• Develop training materials and user manuals.
• Support end-user training and project handover to clients.

Skills and Experience

1/ Technical Skills

1.1 Business Analysis Skills

• Business Process Analysis
• Data Analysis
• System Analysis
• Requirements Elicitation Techniques

1.2 Technical Knowledge

• Basic understanding of:
  • Databases and SQL
  • API và Web Services
  • Cloud Computing
  • Cybersecurity basics
• Familiarity with software development methodologies:
  • Agile/Scrum
  • Waterfall
  • DevOps practices

1.3 Tools & Methodologies

• Project Management Tools:
  • Jira/Confluence
  • Microsoft Project
  • Trello
  • Azure DevOps
• Design & Modeling:
  • Visio/Draw.io
  • Enterprise Architect
  • UML tools
  • BPMN tools
• Wireframing & Prototyping
  • Figma
  • Balsamiq
• Documentation
  • Notion
  • Microsoft Office Suite / Google Workspace (especially Advanced Excel)

2/ Soft Skills

2.1 Communication

• Strong presentation and public speaking skills
• Active listening skills
• Negotiation and persuasion
• Professional writing skills

2.2 Thinking & Problem Solving

• Analytical and logical thinking
• Complex problem-solving
• Systems thinking
• Decision-making ability

2.3 Project & Stakeholder Management

• Time management and prioritization
• Stakeholder management
• Conflict resolution
• Team coordination

2.4 Language Skills

• IELTS 6.5+ or equivalent
• Ability to read and understand technical documentation
• Technical writing skills
• Comfortable communicating with international clients/partners

3/ Experience

• 3–5 years of experience in a Business Analyst role
• Participated in at least 2–3 full-cycle software projects
• Proven experience working in Agile/Scrum environments
• Experience in enterprise-level projects is a strong plus

Education

Minimum requirement:

Bachelor's degree in one of the following:

• Information Technology
• Computer Science
• Information Systems
• Business Administration
• Or other related fields

Preferred Certifications:

• Business Analysis:
  • CBAP (Certified Business Analysis Professional)
  • CCBA (Certification of Capability in Business Analysis)
  • PMI-PBA (PMI Professional in Business Analysis)
• Agile:
  • Professional Scrum Product Owner (PSPO)
  • SAFe Product Owner/Product Manager
  • ICAgile Business Analysis