iLotusLand Q&A

💡 You can use third-party software to log in to the FTP account provided by the server administrator to check data reception.

For example, use filezilla software to log in and check, as shown in the image, to see if the files have been received by the data reception server.

Alternatively, if you are the administrator of the data reception server, you can directly access the authorized directory for the organization or business to check the transferred files, as illustrated below: [insert image here].

💡 Symptom: Still connected to the database but unable to proceed.

To address this issue, use the command pm2 delete (id) to terminate the process and then open CMD with administrator privileges.

Truy cập đến thư mục chứ source và dùng lệnh pm2 reload ecosystem.config để khởi tạo lại tiến trình mới sau đó  dùng lệnh pm2 log (id) để kiểm tra lại tiến trình.

💡 The service disappears as shown below:

Use the pm2 resurrect command to restore the service

💡 Check on the software: access Configuration —> Monitoring station see whether the station has configured the connection or not. If you have not yet accessed the connection to connect the station to the file that has been returned to the server.

Check the file receiving server: We check whether the file processing service is working or not as follows:

• Open CMD running with admin rights and use the command pm2 log (id) to check whether the file processing service process is still running well and whether the returned file is processed or not. Note: id is just the serial number identifier of the file processing process.

• If the process does not run, we use the command pm2 restart (id), then pm2 log (id) to continue checking whether the file has been processed and displayed on the software or not.

Note: If you check that the log file has been processed and moved to the post-processing folder but the software is still not available, check the connection above again.

💡 One or more stations are disconnected on the software as shown below, and signals from the monitoring systems on the enterprise and factory side have been checked.

• Proceed to check if the FileZilla Server software is running. If it is not running, restart the file-receiving server as shown below.

• Check whether the files from the enterprises are being transmitted to the designated folders. If not, examine the network signals, transmission lines, or datalogger devices at the station. Ensure that at the time of checking, files from the stations are indeed being transmitted to the receiving server.

💡 Step 1: Access menu Configuration →  Choose The monitoring parameters → Section Fix;

Step 2: Select the language icon in the parameter name field;

Step 3: Change the display of parameter names in 3 languages: Vietnamese, English, Taiwanese

Step 4: Save changes.

💡 Step 1: Access menu Configuration →  Choose Station type → Section Fix;

Step 2: Select the language icon in the name field.

Step 3: Change name display in 3 languages: Vietnamese, English, Taiwanese.

Step 4: Save changes.

💡 Step 1: Access menu Configuration →  Choose Monitoring station → Section Edit station information;

Step 2: Select the language icon in the station name field;

Step 3: Change name display in 3 languages: Vietnamese, English, Taiwanese.

Step 4: Save changes.

💡 Steps to create a new icon for a station type:

Step 1: Go to menu Configuration → choose Station type → choose Create new.

Step 2: Choose Icon → select '+'' to download a new image or select the suggested image.

Step 3: Customize icon colors.